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Thread: CrewChief not outputting audio through certain sound devices

  1. #1

    CrewChief not outputting audio through certain sound devices

    I was using CrewChief for a while with iRacing and ACC up until last month. I play using my Oculus Quest 2 headset and audio is output via the Oculus Virtual Audio Driver. I never had any issues. But one day, I launched iRacing and CC only to find that no audio was coming through. I uninstalled CC and all appdata and Document files and reinstalled to no avail. If I switch to a different audio device, I can get the initial radio check to play on application startup. But then nothing happens in any game. I have uninstalled the Oculus software and CC multiple times as well as dug into all of my sound control panel properties. But still nothing. All other audio aside from CC works as it should. Can you help me to troubleshoot the issue and, hopefully, figure out if the issue is with CC or with a Windows or device setting?

    I know you'll want logs but am not sure how to fetch them for CC aside from the dialogue present in the application UI.

    Thanks!

  2. #2
    Junior Member vinsterX's Avatar
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    I'm having a similar issue with a new headset (Razer Kraken Tournament Edition). It actually shows itself to windows as a separate devices for game sound, chat, and mic (I renamed them in Windows Control Panel to Razer Game, Razer Chat, and Razer Mic to be able to pick them easier in Crew Chief). The headset plugs into a small USB control that lets you control overall volume and balance between game and chat. With that said...

    If I leave my computer's default output to my desktop speakers, but in Crew Chief set my message playback device to Razer Chat and background playback device to Razer Game, it will generally play the test message when you start Crew Chief. It eventually becomes flaky and then completely non-responsive from a sound perspective. The running log thinks it's functioning properly and playing sound. However, I found that if I change the default Windows output device to Razer Chat, it works continuously in Crew Chief.

    I have no answer as to why or a hypothesis as to whether it's Windows acting funky or Crew Chief sending audio somewhere weird.

  3. #3
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    Sorry to resurrect an old post, but did this get solved? I set up my Quest 2 yesterday and can't get any audio from the headset. There is only the Oculus Vurtual Audio to choose as a 'sound card' and it does not work.

    Any help appreciated,
    Gareth

  4. #4
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    Same here. CC will talk on my speakers but since the latest patch (and win11 patch at the same time) it won't speak/listen on my HP Reverb even though they're available in the CC dropdown list. iracing, discord and windows has no problems with that source/output.

  5. #5
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    Applied latest W11 patch (KB5017389) and ran repair of CC 4.16.3.0, checked drivers for HP Reverb G2 (current). CC spotter will speak on Realtek motherboard audio or via HDMI to monitor but will not speak/listen on HP headset (displays in dropdown as Realtek USB 2.0). Was fine prior to 4.16.3.0 and Win11 22H2

    Yet to do a deinstall/reinstall of CC as I suspect I'll lose macros.

    C:\Users\artwm\OneDrive\Documents\CrewChiefV4\debu gLogs
    Profile: defaultSettings.json
    VOICE_OPTION: TOGGLE

    Non-default Properties:
    acs_install_path: 'C:\Program Files (x86)\Steam\steamapps\common\assettocorsa'
    add_additional_fuel: 1
    iracing_enable_auto_fuel_to_end_of_race: True
    max_complaints_per_session: 50
    minimum_voice_recognition_confidence_system_sre: 0.5
    start_steam_vr_if_detected: True
    trigger_word_for_always_on_sre: 'Chief'
    trigger_word_sre_min_confidence: 0.5
    trigger_word_sre_min_confidence_system_sre: 0.5

    13:38:10.122 : Loading screen opened
    13:38:10.123 : Set iRacing mode from previous launch
    13:38:10.126 : Starting app. Version: 4.16.3.0
    13:38:10.329 : Device name: Speakers (Realtek USB2.0 Audio) Guid: {0.0.0.00000000}.{3fbd15ce-2d33-481e-95ef-0158a3845d82} DeviceWaveId 0
    13:38:10.329 : Device name: Hanns.G HH241 (NVIDIA High Definition Audio) Guid: {0.0.0.00000000}.{471a6c8a-8bb6-4e59-ae79-1338a4af393b} DeviceWaveId 1
    13:38:10.329 : Device name: Speakers (Realtek(R) Audio) Guid: {0.0.0.00000000}.{a8381f8b-8a6a-4e1a-9dcf-65520c96193d} DeviceWaveId 2
    13:38:10.330 : Detected saved message audio output device: Speakers (Realtek USB2.0 Audio)
    13:38:10.330 : Unable to find saved background audio output device, using default: Speakers (Realtek USB2.0 Audio). Note: this could be caused by a driver reinstall or an OS feature update. If you keep seeing this message, re-select the desired device in the UI.
    13:38:10.432 : nAudio output interface: WAVEOUT
    13:38:10.447 : Using sound pack version 188, driver names version 140 and personalisations version 147
    13:38:10.452 : Preparing sound effects
    13:38:10.474 : Prepare sound effects completed
    13:38:10.475 : Preparing driver names
    13:38:10.499 : Prepare driver names completed
    13:38:10.500 : Preparing personalisations for selected name Arty
    13:38:10.503 : Using spotter: Clare
    13:38:10.503 : Spotter Clare has oval-specific sounds - these will be used for tracks marked as 'oval'
    13:38:10.554 : Prepare personalisations completed
    13:38:10.556 : Preparing voice messages
    13:38:11.511 : Prepare voice message completed
    13:38:11.511 : Finished preparing sounds cache, found 9992 driver names and 3025 sound sets. Loaded 436 message sounds
    13:38:11.511 : 324 sounds have personalisations
    13:38:11.555 : Reading driver name mappings
    13:38:11.557 : Read 2164 driver name mappings
    13:38:11.557 : Reading driver name mappings
    13:38:11.560 : Read 422 driver name mappings
    13:38:11.589 : Loading controller settings
    13:38:11.589 : Load controller settings complete
    13:38:11.636 : got language codes data countryToUse = "", langToUse = "en" langAndCountryToUse = ""
    13:38:11.689 : Successfully initialised preferred System SRE
    13:38:11.691 : Attempting to get recogniser for en
    13:38:11.691 : Got SRE for en-US
    13:38:11.697 : Speech engine initialized successfully.
    13:38:11.707 : Attempted to initialise speech engine - success = True
    13:38:11.804 : Device Connected - Name: "Driving: Logitech G HUB G29 Driving Force Racing Wheel USB" GUID: "b8ee2080-c7e3-11ec-8002-444553540000"
    13:38:11.811 : Device Connected - Name: "Keyboard" GUID: "6f1d2b61-d5a0-11cf-bfc7-444553540000"
    13:38:11.830 : Loading screen closed
    13:38:11.865 : Checking for updates
    13:38:12.261 : Got update data from primary URL: https://thecrewchief.org
    13:38:12.264 : Check for updates completed
    13:38:14.203 : Connected to holographic:WindowsHolographic
    13:38:14.622 : \\.\DISPLAY1: X = 0 Y = 0 Right = 1920 Bottom = 1080 Width = 1920 Height = 1080
    13:38:28.301 : Pausing console scrolling
    13:38:28.302 : Using game definition iRacing
    13:38:28.303 : Loading user-configured command macros from Documents/CrewChiefV4/ folder
    13:38:28.315 : Loading default command macros from installation folder
    13:38:28.339 : Free text action macro, text = Sorry, my bad
    13:38:28.339 : Found FREE_TEXT for commandSet iracing version
    13:38:28.339 : Free text action macro, text = Good pass
    13:38:28.339 : Found FREE_TEXT for commandSet iracing version
    13:38:28.340 : Free text action macro, text = ;
    13:38:28.340 : Found FREE_TEXT for commandSet iRacing version
    13:38:28.373 : Loaded 144 default car class definitions and 0 user defined car class definitions
    13:38:28.398 : No user defined landmarks found
    13:38:28.401 : ThreadManager: Wating for root threads to start...
    13:38:28.401 : ThreadManager: Root threads started
    13:38:28.403 : Loading all voice command alternatives from speech_recognition_config.txt
    13:38:28.403 : Loading shared SRE commands
    13:38:28.415 : serverTransmitMaxCars = 40
    13:38:28.416 : is360HzTelemetry = False
    13:38:28.416 : Starting queue monitor
    13:38:28.418 : Monitor starting
    13:38:28.421 : Using NumberReaderEn for soundPackLanguage en
    13:38:28.460 : Loading spotter speech recognition commands
    13:38:28.461 : Loading basic circuit racing speech recognition commands
    13:38:28.464 : Loading iRacing speech recognition commands
    13:38:28.585 : Loaded 24 macro voice triggers into the speech recogniser
    13:38:28.585 : Listening for buttons
    13:38:28.586 : Running speech recognition in 'toggle button' mode
    13:38:28.901 : Playing sounds, events: COMPOUND_smoke_test_chief
    13:38:28.901 : (radio_check/test)
    13:38:29.252 : Loading user-configured chart subscriptions from Documents/CrewChiefV4/ folder
    13:38:29.255 : Added 4 common subs to 37 game-specific subs
    13:38:29.256 : Polling for shared data every 16ms
    13:38:29.839 : There are 1 more events in the queue, playing them...
    13:38:29.839 : Playing sounds, events: COMPOUND_smoke_test_spotter
    13:38:29.839 : (radio_check_Clare/test)
    13:38:31.368 : PlaybackModerator: Closing radio channel as Spotter
    13:38:34.771 : Took 23.26s to lazy load remaining message sounds, there are now 9547 loaded message sounds
    13:38:34.771 : Skipped 101 sweary sounds
    13:38:39.013 : Resuming console scrolling
    13:38:39.014 : Stopping listening...
    13:38:39.014 : Cancelling wait for speech
    13:38:39.014 : Application stopped
    13:38:39.016 : ThreadManager: Wating for Root threads to stop...
    13:38:39.047 : Stopping queue monitor
    13:38:39.048 : Waiting for queue monitor to stop...
    13:38:39.048 : Monitor queue stopped
    13:38:39.227 : ThreadManager: Root threads stopped
    13:38:39.227 : ThreadManager: Wating for Temporary threads to stop...
    13:38:39.227 : ThreadManager: Temporary threads stopped
    13:38:49.487 : Pausing console scrolling
    13:38:49.487 : Using game definition iRacing
    13:38:49.487 : Loading user-configured command macros from Documents/CrewChiefV4/ folder
    13:38:49.488 : Loading default command macros from installation folder
    13:38:49.488 : Free text action macro, text = Sorry, my bad
    13:38:49.488 : Found FREE_TEXT for commandSet iracing version
    13:38:49.488 : Free text action macro, text = Good pass
    13:38:49.488 : Found FREE_TEXT for commandSet iracing version
    13:38:49.488 : Free text action macro, text = ;
    13:38:49.488 : Found FREE_TEXT for commandSet iRacing version
    13:38:49.494 : Loaded 144 default car class definitions and 0 user defined car class definitions
    13:38:49.503 : No user defined landmarks found
    13:38:49.504 : ThreadManager: Wating for root threads to start...
    13:38:49.504 : ThreadManager: Root threads started
    13:38:49.504 : Starting queue monitor
    13:38:49.504 : Monitor starting
    13:38:49.505 : PlaybackModerator: Opening radio channel as Chief
    13:38:49.505 : Loading all voice command alternatives from speech_recognition_config.txt
    13:38:49.505 : Loading shared SRE commands
    13:38:49.505 : Loading spotter speech recognition commands
    13:38:49.505 : Loading basic circuit racing speech recognition commands
    13:38:49.507 : Loading iRacing speech recognition commands
    13:38:49.511 : Loaded 24 macro voice triggers into the speech recogniser
    13:38:49.511 : Listening for buttons
    13:38:49.512 : Running speech recognition in 'toggle button' mode
    13:38:49.984 : Playing sounds, events: COMPOUND_smoke_test_chief
    13:38:49.984 : (radio_check/test)
    13:38:50.312 : Loading user-configured chart subscriptions from Documents/CrewChiefV4/ folder
    13:38:50.314 : Added 4 common subs to 37 game-specific subs
    13:38:50.314 : Polling for shared data every 16ms
    13:38:50.745 : There are 1 more events in the queue, playing them...
    13:38:50.745 : Playing sounds, events: COMPOUND_smoke_test_spotter
    13:38:50.745 : (radio_check_Clare/test)
    13:38:52.105 : PlaybackModerator: Closing radio channel as Spotter
    13:39:08.560 : Resuming console scrolling
    13:39:08.560 : Stopping listening...
    13:39:08.560 : Cancelling wait for speech
    13:39:08.560 : Application stopped
    13:39:08.560 : ThreadManager: Wating for Root threads to stop...
    13:39:08.571 : Stopping queue monitor
    13:39:08.571 : Waiting for queue monitor to stop...
    13:39:08.571 : Monitor queue stopped
    13:39:08.773 : ThreadManager: Root threads stopped
    13:39:08.773 : ThreadManager: Wating for Temporary threads to stop...
    13:39:08.773 : ThreadManager: Temporary threads stopped
    13:39:22.101 : Pausing console scrolling
    13:39:22.101 : Using game definition iRacing
    13:39:22.101 : Loading user-configured command macros from Documents/CrewChiefV4/ folder
    13:39:22.102 : Loading default command macros from installation folder
    13:39:22.103 : Free text action macro, text = Sorry, my bad
    13:39:22.103 : Found FREE_TEXT for commandSet iracing version
    13:39:22.103 : Free text action macro, text = Good pass
    13:39:22.103 : Found FREE_TEXT for commandSet iracing version
    13:39:22.103 : Free text action macro, text = ;
    13:39:22.103 : Found FREE_TEXT for commandSet iRacing version
    13:39:22.109 : Loaded 144 default car class definitions and 0 user defined car class definitions
    13:39:22.117 : No user defined landmarks found
    13:39:22.118 : ThreadManager: Wating for root threads to start...
    13:39:22.118 : ThreadManager: Root threads started
    13:39:22.118 : Starting queue monitor
    13:39:22.118 : Monitor starting
    13:39:22.118 : PlaybackModerator: Opening radio channel as Chief
    13:39:22.118 : Loading all voice command alternatives from speech_recognition_config.txt
    13:39:22.118 : Loading shared SRE commands
    13:39:22.119 : Loading spotter speech recognition commands
    13:39:22.119 : Loading basic circuit racing speech recognition commands
    13:39:22.119 : Loading iRacing speech recognition commands
    13:39:22.123 : Loaded 24 macro voice triggers into the speech recogniser
    13:39:22.124 : Listening for buttons
    13:39:22.124 : Running speech recognition in 'toggle button' mode
    13:39:22.578 : Playing sounds, events: COMPOUND_smoke_test_chief
    13:39:22.579 : (radio_check/test)
    13:39:22.930 : Loading user-configured chart subscriptions from Documents/CrewChiefV4/ folder
    13:39:22.931 : Added 4 common subs to 37 game-specific subs
    13:39:22.931 : Polling for shared data every 16ms
    13:39:23.338 : There are 1 more events in the queue, playing them...
    13:39:23.338 : Playing sounds, events: COMPOUND_smoke_test_spotter
    13:39:23.338 : (radio_check_Clare/test)
    13:39:24.858 : PlaybackModerator: Closing radio channel as Spotter
    13:39:33.537 : Resuming console scrolling
    13:39:33.537 : Stopping listening...
    13:39:33.537 : Cancelling wait for speech
    13:39:33.537 : Application stopped
    13:39:33.537 : ThreadManager: Wating for Root threads to stop...
    13:39:33.541 : Stopping queue monitor
    13:39:33.541 : Waiting for queue monitor to stop...
    13:39:33.541 : Monitor queue stopped
    13:39:33.743 : ThreadManager: Root threads stopped
    13:39:33.743 : ThreadManager: Wating for Temporary threads to stop...
    13:39:33.743 : ThreadManager: Temporary threads stopped

  6. #6

  7. #7
    VP PR Manager Sparten's Avatar
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    Feb 2017
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    Try and select a different output device then restart, then select the wanted device and restart and see if that fixes this, you can also try and disable "Use nAudio for playback" in the properties, then CC will use the default windows selected device.

  8. #8
    Junior Member
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    Quote Originally Posted by Sparten View Post
    Try and select a different output device then restart, then select the wanted device and restart and see if that fixes this, you can also try and disable "Use nAudio for playback" in the properties, then CC will use the default windows selected device.
    The former did nothing, the latter worked! Thanks.

  9. #9
    Junior Member
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    Quote Originally Posted by mcewena View Post
    The former did nothing, the latter worked! Thanks.
    Another windows patch and now the reverse is true, won't listen on default but will if I turn that option off and pick the device directly. Will turn off win updates.

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