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Thread: I'm getting a fatal error message and i dont know who to report it too

  1. #1
    Junior Member
    Join Date
    Mar 2021
    Posts
    1

    I'm getting a fatal error message and i dont know who to report it too

    I'm trying to get crew chief running, and after updating the personalities and restarted I got a fatal error message. I just don't know where to report it.

  2. #2
    Report it here or on Discord

  3. #3
    Junior Member
    Join Date
    Nov 2019
    Posts
    3
    also me, last update and before last update not working me.

  4. #4
    Junior Member
    Join Date
    Nov 2019
    Posts
    3
    Aplicación: CrewChiefV4.exe
    Versión de Framework: v4.0.30319
    Descripción: el proceso terminó debido a una excepción no controlada.
    Información de la excepción: System.Collections.Generic.KeyNotFoundException
    en System.ThrowHelper.ThrowKeyNotFoundException()
    en System.Collections.Generic.Dictionary`2[[CrewChiefV4.GameEnum, CrewChiefV4, Version=4.15.1.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Item(CrewChiefV4.GameEnum)
    en CrewChiefV4.Overlay.OverlayDataSource.updateUserCh artSubscriptionsFile()
    en CrewChiefV4.Overlay.OverlayDataSource.getSubscript ionsFileLocation()
    en CrewChiefV4.Overlay.OverlayDataSource.loadChartSub scriptions()
    en CrewChiefV4.CrewChief.Run(System.String, Boolean)
    en CrewChiefV4.MainWindow.runApp()
    en System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    en System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    en System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object)
    en System.Threading.ThreadHelper.ThreadStart()

  5. #5
    Crew Chief Mega Corp CEO mr_belowski's Avatar
    Join Date
    Feb 2017
    Posts
    1,759
    another user has reported a similar error. I'm not sure what the root cause is but the crash is when the app attempts to load the user's charting options file here: Documents\CrewChiefV4\chart_subscriptions.json

    you can fix this by deleting or renaming that file. The next version of the app will include the missing error handling so this doesn't cause a crash

  6. #6
    Junior Member
    Join Date
    Nov 2019
    Posts
    3
    It was me! Working! thank you!

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