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Racer
26-12-2019, 22:43
Hello, i had this issue twice now, deleted and reinstalled crew chief, worked once. My issue, i open crew chief, even as an admin and it will not open. Please help!

Racer
27-12-2019, 20:08
Thanks for the help????

mr_belowski
27-12-2019, 21:53
I really need to see the error message - look for a .Net error in the Windows Event Viewer, under Application Logs and post it here

Racer
27-12-2019, 22:39
Deleted it again fully and re installed it again. Worked today, will see about tomorrow

mr_belowski
28-12-2019, 12:08
There are a couple of known issues in the current live release which can cause a crash on startup with a specific combination of settings, so it's possible it's that same issue. But it would be very helpful if you could have a rummage in the windows event logs for .Net errors from when it refused to start and post the detaild here

kevaylett
09-01-2020, 19:56
Hello there,
I appear to have the same issue, Crew Chief opens, quikcly becomes unresponsive,
2 errors in event view, first log
Faulting application name: CrewChiefV4.exe, version: 1.0.0.0, time stamp: 0x5df4c6dd
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007fff788e50d5
Faulting process ID: 0x1ac4
Faulting application start time: 0x01d5c72d94e906bd
Faulting application path: C:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\CrewChiefV4.exe
Faulting module path: unknown
Report ID: 30defd86-db5d-4222-aefd-1083cd0b54b6
Faulting package full name:
Faulting package-relative application ID:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-01-09T20:44:27.248303400Z

EventRecordID 1653

Channel Application

Computer DESKTOP-J9I2B6K

Security


- EventData

CrewChiefV4.exe
1.0.0.0
5df4c6dd
unknown
0.0.0.0
00000000
c0000005
00007fff788e50d5
1ac4
01d5c72d94e906bd
C:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\CrewChiefV4.exe
unknown
30defd86-db5d-4222-aefd-1083cd0b54b6

2nd error
Application: CrewChiefV4.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at CrewChiefV4.Overlay.CrewChiefOverlayWindow.overlay Window_DrawGraphics(System.Object, GameOverlay.Windows.DrawGraphicsEventArgs)
at GameOverlay.Windows.GraphicsWindow.OnDrawGraphics( GameOverlay.Drawing.Graphics)
at GameOverlay.Windows.GraphicsWindow.GraphicsWindowT hread()
at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

- System

- Provider

[ Name] .NET Runtime

- EventID 1026

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-01-09T20:44:27.121961500Z

EventRecordID 1652

Channel Application

Computer DESKTOP-J9I2B6K

Security


- EventData

Application: CrewChiefV4.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at CrewChiefV4.Overlay.CrewChiefOverlayWindow.overlay Window_DrawGraphics(System.Object, GameOverlay.Windows.DrawGraphicsEventArgs) at GameOverlay.Windows.GraphicsWindow.OnDrawGraphics( GameOverlay.Drawing.Graphics) at GameOverlay.Windows.GraphicsWindow.GraphicsWindowT hread() at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart()

Thanks in advance

Sparten
09-01-2020, 20:50
http://thecrewchief.org/showthread.php?1370-Latest-version-will-not-run-on-my-PC-4-9-11-1&p=6347&viewfull=1#post6347

kevaylett
09-01-2020, 22:08
that worked a treat thanks!!

sickhead racing
20-01-2020, 08:17
Hi, been using this great piece of software for years, on console and now on PC. Unfortunately it's letting me down for the first time, it simply won't start up. No errors or fault codes, rebooting or re-installing do not help either, I also followed Spartan's link but the mentioned setting does not exist on my .json file. I was on the latest version and it did work at least once after the update. I also checked several times in the task manager but it simply isn't there.

sickhead racing
20-01-2020, 16:26
I found the .NET error:

- System

- Provider

[ Name] .NET Runtime

- EventID 1026

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-01-19T16:52:48.453261500Z

EventRecordID 32646

Channel Application

Computer Alexander-Workstation

Security


- EventData

Application: CrewChiefV4.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.DirectoryNotFoundException at System.IO.__Error.WinIOError(Int32, System.String) at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean) at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean) at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean) at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean) at System.IO.File.InternalWriteAllText(System.String, System.String, System.Text.Encoding, Boolean) at CrewChiefV4.MainWindow..ctor() at CrewChiefV4.Program.Main()

and some other errors:

- System

- Provider

[ Name] Windows Error Reporting

- EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-01-19T16:58:12.260331700Z

EventRecordID 32693

Channel Application

Computer Alexander-Workstation

Security


- EventData

1771768053122823058
5
CLR20r3
Nicht verfügbar
0
CrewChiefV4.exe
1.0.0.0
5e237099
mscorlib
4.8.4075.0
5dd8a4c7
1693
fd
System.IO.DirectoryNotFound

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF DB9.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF E57.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF E77.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF E77.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF E97.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArc hive\AppCrash_CrewChiefV4.exe_b496538ac4c1357f8c14 9a5246e4a970c4dab87a_74728973_149034b9-1c49-4beb-a7b4-2af47b06dd18

0
6e3eb7bb-a0d5-4514-a46c-3e7abd83efae
268435456
a19b0f21cb9db4d3d89695a836c57392
0

and this one:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-01-19T16:58:11.151939900Z

EventRecordID 32692

Channel Application

Computer Alexander-Workstation

Security


- EventData

CrewChiefV4.exe
1.0.0.0
5e237099
KERNELBASE.dll
10.0.18362.535
50cc8d5a
e0434352
000000000003a839
37d8
01d5cee9a16ccc12
C:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\CrewChiefV4.exe
C:\WINDOWS\System32\KERNELBASE.dll
6e3eb7bb-a0d5-4514-a46c-3e7abd83efae

mr_belowski
20-01-2020, 17:45
Hmm... this error is because the app can't write the real failure message to the Documents\CrewChiefV4\ folder - presumably because that folder doesn't exist (I forgot to check it exists before attempting to write it it). I'll fix that specific issue for the next release. In the mean time, if you create a folder in Documents called CrewChiefV4 and run the app again, it should write a new file in there called startupError.txt, which should contain some details

sickhead racing
20-01-2020, 18:57
Thanks for the reply. I manually created the folder but no change, Crech Chief does not start, no error, no txt file in folder.

Snowcatnut
20-01-2020, 20:41
I'm having the same issues. I added the folder after uninstalling and then reinstalling. No luck yet getting it to open.

mr_belowski
21-01-2020, 08:36
I looked a little deeper into this, and there's a regression (new bug) in the way the app deals with corrupted user settings. Prior to the last release (or maybe the one before, I can't remember) the app would delete the C:\Users\[user name]\AppData\Britton_IT_Ltd\ folder if it was unable to load the user's settings. This folder and the user settings file inside it will be recreated on the next app start up, so the app was able to reset itself back to default if the settings were broken. This behaviour no longer works - I've implemented a fix for the next CC release but in the mean time, try deleting the folder manually before trying to start the app

sickhead racing
21-01-2020, 17:14
Hi, thanks for the workaround, Crew Chief starts up again. Little addition to the path: C:\Users\[user name]\AppData\Local\Britton_IT_Ltd