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Thread: Crewchief has been unstable lately

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  1. #1
    Junior Member
    Join Date
    Jul 2017
    Posts
    21

    Crewchief has been unstable lately

    I ran CrewChief in my race yesterday (race for 1h15mins) but CC stopped working after a few laps. Are there any logs anywhere or similar that could help with finding the error?

  2. #2
    Quote Originally Posted by coret3x View Post
    I ran CrewChief in my race yesterday (race for 1h15mins) but CC stopped working after a few laps. Are there any logs anywhere or similar that could help with finding the error?
    Could you clarify if CC crashes (window disappears) or CC stops saying anything?
    If CC crashes, check Windows Event Log for Application crash events and send us text.
    If CC ceases to talk, send us console output. Thanks.

  3. #3
    Junior Member
    Join Date
    Jul 2017
    Posts
    21
    Code:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name=".NET Runtime" /> 
      <EventID Qualifiers="0">1026</EventID> 
      <Level>2</Level> 
      <Task>0</Task> 
      <Keywords>0x80000000000000</Keywords> 
      <TimeCreated SystemTime="2018-06-03T18:38:57.089594800Z" /> 
      <EventRecordID>3221</EventRecordID> 
      <Channel>Application</Channel> 
      <Computer>comp1</Computer> 
      <Security /> 
      </System>
    - <EventData>
      <Data>Application: CrewChiefV4.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Collections.Generic.KeyNotFoundException at System.ThrowHelper.ThrowKeyNotFoundException() at System.Collections.Generic.Dictionary`2[[System.Single, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.DateTime, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Item(Single) at CrewChiefV4.GameState.DeltaTime.GetSignedDeltaTimeWithLapDifference(CrewChiefV4.GameState.DeltaTime) at CrewChiefV4.GameState.DeltaTime.GetAbsoluteTimeDeltaAllowingForLapDifferences(CrewChiefV4.GameState.DeltaTime) at CrewChiefV4.GameState.GameStateMapper.populateDerivedRaceSessionData(CrewChiefV4.GameState.GameStateData) at CrewChiefV4.CrewChief.Run(System.String, Boolean) at CrewChiefV4.MainWindow.runApp() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart()</Data> 
      </EventData>
      </Event>
    
    
    
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" /> 
      <EventID Qualifiers="0">1000</EventID> 
      <Level>2</Level> 
      <Task>100</Task> 
      <Keywords>0x80000000000000</Keywords> 
      <TimeCreated SystemTime="2018-06-03T18:38:57.270165400Z" /> 
      <EventRecordID>3222</EventRecordID> 
      <Channel>Application</Channel> 
      <Computer>comp1</Computer> 
      <Security /> 
      </System>
    - <EventData>
      <Data>CrewChiefV4.exe</Data> 
      <Data>1.0.0.0</Data> 
      <Data>5af201e5</Data> 
      <Data>KERNELBASE.dll</Data> 
      <Data>10.0.17134.1</Data> 
      <Data>701ca188</Data> 
      <Data>e0434352</Data> 
      <Data>000000000003f218</Data> 
      <Data>4d40</Data> 
      <Data>01d3fb651674c0e5</Data> 
      <Data>C:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\CrewChiefV4.exe</Data> 
      <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data> 
      <Data>38d0ac81-ed0d-4e82-9e40-e04242859411</Data> 
      <Data /> 
      <Data /> 
      </EventData>
      </Event>

  4. #4
    Thanks, this is helpful, we're investigating.

  5. #5
    Junior Member
    Join Date
    Jul 2017
    Posts
    21
    it crashed just when race started. (Race stream: https://www.youtube.com/watch?v=tx9bxlBcRN4 )

  6. #6
    We think we have a fix for crash, but in order to get to the root cause, we will need you to capture your race using CC Traces. But that (trace capturing) will have to wait, first we'll have to address crashes, next release will include the fix.

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