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Thread: Crewchief has been unstable lately

  1. #1
    Junior Member
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    Crewchief has been unstable lately

    I ran CrewChief in my race yesterday (race for 1h15mins) but CC stopped working after a few laps. Are there any logs anywhere or similar that could help with finding the error?

  2. #2
    Quote Originally Posted by coret3x View Post
    I ran CrewChief in my race yesterday (race for 1h15mins) but CC stopped working after a few laps. Are there any logs anywhere or similar that could help with finding the error?
    Could you clarify if CC crashes (window disappears) or CC stops saying anything?
    If CC crashes, check Windows Event Log for Application crash events and send us text.
    If CC ceases to talk, send us console output. Thanks.

  3. #3
    Junior Member
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    Code:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name=".NET Runtime" /> 
      <EventID Qualifiers="0">1026</EventID> 
      <Level>2</Level> 
      <Task>0</Task> 
      <Keywords>0x80000000000000</Keywords> 
      <TimeCreated SystemTime="2018-06-03T18:38:57.089594800Z" /> 
      <EventRecordID>3221</EventRecordID> 
      <Channel>Application</Channel> 
      <Computer>comp1</Computer> 
      <Security /> 
      </System>
    - <EventData>
      <Data>Application: CrewChiefV4.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Collections.Generic.KeyNotFoundException at System.ThrowHelper.ThrowKeyNotFoundException() at System.Collections.Generic.Dictionary`2[[System.Single, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.DateTime, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Item(Single) at CrewChiefV4.GameState.DeltaTime.GetSignedDeltaTimeWithLapDifference(CrewChiefV4.GameState.DeltaTime) at CrewChiefV4.GameState.DeltaTime.GetAbsoluteTimeDeltaAllowingForLapDifferences(CrewChiefV4.GameState.DeltaTime) at CrewChiefV4.GameState.GameStateMapper.populateDerivedRaceSessionData(CrewChiefV4.GameState.GameStateData) at CrewChiefV4.CrewChief.Run(System.String, Boolean) at CrewChiefV4.MainWindow.runApp() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart()</Data> 
      </EventData>
      </Event>
    
    
    
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" /> 
      <EventID Qualifiers="0">1000</EventID> 
      <Level>2</Level> 
      <Task>100</Task> 
      <Keywords>0x80000000000000</Keywords> 
      <TimeCreated SystemTime="2018-06-03T18:38:57.270165400Z" /> 
      <EventRecordID>3222</EventRecordID> 
      <Channel>Application</Channel> 
      <Computer>comp1</Computer> 
      <Security /> 
      </System>
    - <EventData>
      <Data>CrewChiefV4.exe</Data> 
      <Data>1.0.0.0</Data> 
      <Data>5af201e5</Data> 
      <Data>KERNELBASE.dll</Data> 
      <Data>10.0.17134.1</Data> 
      <Data>701ca188</Data> 
      <Data>e0434352</Data> 
      <Data>000000000003f218</Data> 
      <Data>4d40</Data> 
      <Data>01d3fb651674c0e5</Data> 
      <Data>C:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\CrewChiefV4.exe</Data> 
      <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data> 
      <Data>38d0ac81-ed0d-4e82-9e40-e04242859411</Data> 
      <Data /> 
      <Data /> 
      </EventData>
      </Event>

  4. #4
    Thanks, this is helpful, we're investigating.

  5. #5
    Junior Member
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    it crashed just when race started. (Race stream: https://www.youtube.com/watch?v=tx9bxlBcRN4 )

  6. #6
    We think we have a fix for crash, but in order to get to the root cause, we will need you to capture your race using CC Traces. But that (trace capturing) will have to wait, first we'll have to address crashes, next release will include the fix.

  7. #7
    Current release of CC 4.9.3.0 contains code to suppress crash. Please, let us know if CC got more stable in AC.

    Also, while crash suppression is in, we'd like to understand the root cause (as not fixing it might cause app announce things incorrectly). If CC no longer crashes, could you please capture your race and send capture to us?

    http://thecrewchief.org/showthread.p...f-repro-traces

  8. #8
    Junior Member
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    are you sure debug is safe to use during race and wont take up the cpu too much?

  9. #9
    VP PR Manager Sparten's Avatar
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    Its safe as long as you have enaugh ram installed/page file assigned it wont take up extra CPU time, processing of the saved data is done once you click stop.

  10. #10
    Junior Member
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    I only have 8GB RAM

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