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Thread: receiving error message trying to update

  1. #1
    Junior Member
    Join Date
    Nov 2017
    Posts
    3

    receiving error message trying to update

    I've been using CrewChief for about a year now and I'm currently on Version:4.8.0.7 but the last two updates 4.8.1.0 and 4.8.1.1 when i try to update them i receive a message saying "the feature you are trying to use is on a network resource that is unavailable" it also says click OK or enter an alternate path to a folder containing the installation package 'CrewChiefV4.msi'in the box below. now I have never had any problems with updates before but now I can't get it updated. Thanks,
    GEEDOGG04

  2. #2
    Problems like that are usually when Packages or Installer folders are deleted or messed up. You may have to try using "Windows Installer CleanUp Utility" or msizap.exe to remove CC stuff from the system. Then, try removing remaining files (check our FAQ on how to completely remove CC) and download new installer from this forum.

  3. #3
    Junior Member
    Join Date
    Nov 2017
    Posts
    3
    OK thanks I'll give it a try.

  4. #4
    Junior Member
    Join Date
    Nov 2017
    Posts
    3
    Thanks Iron Wolf that worked

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