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Thread: Driver Names Update getting 'stuck'

  1. #1

    Driver Names Update getting 'stuck'

    I recently downloaded Crew Chief.
    Tried to update the 'Driver Names' and it keeps getting stuck at a certain point (same point repeatedly).
    I've attached a screenshot of the 'stuck' point.

    I can tell that no downloading is happening after it gets stuck (see screenshot of task manager showing 0% Network use).

    I searched a few times on this forum to find a solution with no luck.
    Any help would be greatly appreciated.
    Thanks!

    Version: 4.15.0.3

    Name:  Crew Chief Update stuck.jpg
Views: 819
Size:  19.9 KB
    Name:  Task Manager No Network Data Pull.PNG
Views: 806
Size:  11.8 KB
    Last edited by dustinhill74; 05-12-2020 at 01:38. Reason: Version number

  2. #2
    Crew Chief Mega Corp CEO mr_belowski's Avatar
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    just tested this and it's working correctly for me. You could try changing the value of the "Alternate download locations" property in the Properties screen (search for alternate). This will pull the assets from a different server

  3. #3
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    i cant even download them on my machine there greyed out all the time saying checking checking checking finding it hard no one out there will help me HEEELLLLPP PLEASE

  4. #4
    Crew Chief Mega Corp CEO mr_belowski's Avatar
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    you've sent me 3 PMs with the same question but none of them actually show the error. I can't read what the app says in its console window on your images or your video. Please post the actual console output. Perhaps you have a permissions issue somewhere?

    the downloads are definitely working

  5. #5
    Junior Member
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    sorry about that. this is what im getting.. please help


    09:28:07.586 : Starting app. Version: 4.13.0.1
    09:28:07.621 : Unable to get sound pack version
    09:28:07.627 : Finished preparing sounds cache, found 0 driver names and 0 sound sets. Loaded 0 message sounds with 0 active SoundPlayer objects
    09:28:07.672 : Reading driver name mappings
    Skipped 1 copies of previous message
    09:28:07.706 : No sound folders available
    09:28:07.733 : Loading controller settings
    09:28:07.733 : Load controller settings complete
    09:28:07.833 : Checking for updates
    09:28:07.869 : Unable to get update data with primary URL, trying secondary
    09:28:07.884 : Unable to get update data

    straight after install the boxes are greyed out saying checking checking checking there should be green so I can press them and install the pack I think. I want this crew chief soooo bad
    Last edited by paul39; 08-12-2020 at 12:35.

  6. #6
    Crew Chief Mega Corp CEO mr_belowski's Avatar
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    The app looks for the latest versions of the various components by checking a file that's either on one of our servers or on googledrive. Perhaps you have internet routing issues to the server that hosts the update file. If you haven't already, try changing the value of "Prefer alternate download location" in the app's Properties screen and restart the app

  7. #7
    Junior Member
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    i dont think its my internet pal because it installed fine on 2 other laptops with same network. and i changed the value of "Prefer alternate download location" in the app's Properties screen and restart the app and nothin still the same after a uninstall and reinstall too. its so frustrating with it working on other computer

  8. #8
    Crew Chief Mega Corp CEO mr_belowski's Avatar
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    must be your firewall blocking the app from making outbound internest requests

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