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Crash on Start-up (Before Splash screen)
Hi guys,
Been using CrewChief without much issue for a few weeks then today (Updated yesterday I believe, but still worked after the update) it just won't start up. Only shutdown/reboot between then and now.
Tried re-installing, downloading the latest CrewChief installer and doing another re-install. Uninstalled Logitech Gaming Software and replaced it with the new Logitech G HUB (Restart and test between every action) ~ in case there was a weird driver interference or something random. Also deleted the CrewChiefV4 in [User]/Local.
Process doesn't show in Task Manager after attempting to run it either, but it does show up in Resource Monitor under CPU tab as Suspended with no threads and no usage.
All I ever see is an attempt at a splash screen (Grey with a transparent rectangle through the middle).
Getting the following in the Event Log:
.NET Runtime
Application: CrewChiefV4.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exceptio n)
at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextEleme nt(System.Configuration.ExceptionAction)
at System.Configuration.BaseConfigurationRecord.ScanS ectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)
at System.Configuration.BaseConfigurationRecord.ScanS ectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)
at System.Configuration.BaseConfigurationRecord.ScanS ections(System.Configuration.XmlUtil)
at System.Configuration.BaseConfigurationRecord.InitC onfigFromFile()
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationSchemaErrors.Thr owIfErrors(Boolean)
at System.Configuration.BaseConfigurationRecord.Throw IfParseErrors(System.Configuration.ConfigurationSc hemaErrors)
at System.Configuration.ClientConfigurationSystem.OnC onfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventA rgs)
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationManager.PrepareC onfigSystem()
at System.Configuration.ConfigurationManager.GetSecti on(System.String)
at System.Configuration.PrivilegedConfigurationManage r.GetSection(System.String)
at System.Diagnostics.DiagnosticsConfiguration.GetCon figSection()
at System.Diagnostics.DiagnosticsConfiguration.Initia lize()
at System.Diagnostics.DiagnosticsConfiguration.get_So urces()
at System.Diagnostics.TraceSource.Initialize()
at System.Net.Logging.InitializeLogging()
at System.Net.Logging.get_On()
at System.Net.WebClient.DownloadFile(System.Uri, System.String)
at CrewChiefV4.Program+<>c.<LoadSplashImage>b__3_0()
at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()
Application Error
Faulting application name: CrewChiefV4.exe, version: 1.0.0.0, time stamp: 0x5f6ee91e
Faulting module name: KERNELBASE.dll, version: 10.0.19041.488, time stamp: 0x5b4a3325
Exception code: 0xe0434352
Fault offset: 0x0000000000023e49
Faulting process ID: 0x5e7c
Faulting application start time: 0x01d6958df155131d
Faulting application path: E:\Games\CrewChiefV4\CrewChiefV4.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 1d3f4c14-dd19-4bf1-96ef-2a6b9af69ecb
Faulting package full name:
Faulting package-relative application ID:
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It was a bug in installation file. Reinstall and you will be fine!
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Just downloaded the installer again, uninstalled, again, and re-installed, again. Still getting this:
Application: CrewChiefV4.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exceptio n)
at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextEleme nt(System.Configuration.ExceptionAction)
at System.Configuration.BaseConfigurationRecord.ScanS ectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)
at System.Configuration.BaseConfigurationRecord.ScanS ectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)
at System.Configuration.BaseConfigurationRecord.ScanS ections(System.Configuration.XmlUtil)
at System.Configuration.BaseConfigurationRecord.InitC onfigFromFile()
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationSchemaErrors.Thr owIfErrors(Boolean)
at System.Configuration.BaseConfigurationRecord.Throw IfParseErrors(System.Configuration.ConfigurationSc hemaErrors)
at System.Configuration.ClientConfigurationSystem.OnC onfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventA rgs)
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationManager.PrepareC onfigSystem()
at System.Configuration.ConfigurationManager.GetSecti on(System.String)
at System.Configuration.PrivilegedConfigurationManage r.GetSection(System.String)
at System.Diagnostics.DiagnosticsConfiguration.GetCon figSection()
at System.Diagnostics.DiagnosticsConfiguration.Initia lize()
at System.Diagnostics.DiagnosticsConfiguration.get_So urces()
at System.Diagnostics.TraceSource.Initialize()
at System.Net.Logging.InitializeLogging()
at System.Net.Logging.get_On()
at System.Net.WebClient.DownloadFile(System.Uri, System.String)
at CrewChiefV4.Program+<>c.<LoadSplashImage>b__3_0()
at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()
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Then they broke it again! I reported it a couple of days ago. It got fixed and I reinstalled and it worked. It is the splash image that is missing from the installation.
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Crew Chief Mega Corp CEO
the splash image isn't in the installation, it's pulled from our server if you don't have it.
The error shown in this thread is something I've not seen and I don't yet know what it is
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Is there any other info I can give you that may help you identify what's happening?
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Crew Chief Mega Corp CEO
I added a bit of defensive coding in the splash screen handling in the latest version. Try downloading and installing the app again
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VP PR Manager
Also please try and delete/rename C:\Users\{USERNAME}\AppData\Local\Britton_IT_Ltd and reinstall the app
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New version worked, thanks for the rapid response! Downloading sound packs/etc. now so good to go once that's done.
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How do I remove the splash screen, (as I read changelog that's it's now optional)?
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