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Thread: Crew Chief doesn't start after clean install Windows 10

  1. #1
    Junior Member
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    Sep 2020
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    Crew Chief doesn't start after clean install Windows 10

    Hi everyone,

    I seem to have a problem with the lastest version of Crew Chief to get it running on my PC.

    • Yesterday I did a clean install of Windows 10, after this made sure everything is up to date so latest versions of .net framework etc.
    • Run the Crew Chief installer that finished without issues.
    • Tried starting Crew Chief but nothing happens, it's not even running in the background.
    • I tried following the FAQ by removing everything again from my PC and all the user folders.
    • Rebooted]
    • Redownloaded Crew Chief, and reinstall.



    But nothing... same result. Anyone has a suggestion? Is there a log file somewhere I can check/share?

  2. #2
    Junior Member
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    Sep 2020
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    Windows Log:

    Code:
    Toepassing: CrewChiefV4.exe
    Framework-versie: v4.0.30319
    Beschrijving: het proces is beƫindigd als gevolg van een onverwerkte uitzondering.
    Uitzonderingsinformatie: System.IO.DirectoryNotFoundException
       bij System.IO.__Error.WinIOError(Int32, System.String)
       bij System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
       bij System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess)
       bij System.Net.WebClient.DownloadFile(System.Uri, System.String)
    
    Uitzonderingsinformatie: System.Net.WebException
       bij System.Net.WebClient.DownloadFile(System.Uri, System.String)
       bij CrewChiefV4.Program+<>c.<LoadSplashImage>b__3_0()
       bij System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       bij System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       bij System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
       bij System.Threading.ThreadHelper.ThreadStart()
    Code:
    Naam van toepassing met fout: CrewChiefV4.exe, versie: 1.0.0.0, tijdstempel: 0x5f6e3f8e
    Naam van module met fout: KERNELBASE.dll, versie: 10.0.19041.488, tijdstempel: 0x5b4a3325
    Uitzonderingscode: 0xe0434352
    Foutmarge: 0x0000000000023e49
    Id van proces met fout: 0x2144
    Starttijd van toepassing met fout: 0x01d693d49fbd480c
    Pad naar toepassing met fout: C:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\CrewChiefV4.exe
    Pad naar module met fout: C:\WINDOWS\System32\KERNELBASE.dll
    Rapport-id: 4bebabef-6855-49ac-bc56-f8afc866afd0
    Volledige pakketnaam met fout: 
    Relatieve toepassings-id van pakket met fout:
    Code:
    Foutbucket 1178162921750032882, type 5
    Naam van gebeurtenis: CLR20r3
    Antwoord: Niet beschikbaar
    Id van CAB-bestand: 0
    
    Handtekening van probleem:
    P1: CrewChiefV4.exe
    P2: 1.0.0.0
    P3: 5f6e3f8e
    P4: mscorlib
    P5: 4.8.4220.0
    P6: 5f03aa75
    P7: 1693
    P8: fd
    P9: System.Net.WebException
    P10: 
    
    Toegevoegde bestanden:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B8C.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C2A.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C3A.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C38.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C49.tmp.txt
    
    Deze bestanden zijn mogelijk hier beschikbaar:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CrewChiefV4.exe_ebb710d2d4d329385a1d86c2de68e7f44d1feb7_b04d6635_8a811b92-51c1-45e0-85d5-2e0755be3446
    
    Analysesymbool: 
    Opnieuw zoeken naar oplossing: 0
    Rapport-id: 4bebabef-6855-49ac-bc56-f8afc866afd0
    Rapportstatus: 268435456
    Opgedeelde bucket: 653c514bb9f7f23e4059acef667271f2
    GUID van CAB-bestand: 0

  3. #3
    VP PR Manager Sparten's Avatar
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    Feb 2017
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    721
    Pleas try and redownload we just fixed the issue.

  4. #4
    Junior Member
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    Sep 2020
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    Hi, thanks for your reply. Unfortunatley this did not fix it for me.

    • I've completly removed crewchief
    • Download latest version
    • Install Crew Chief.
    • Same problem unfortunatly


    Log files show me exact same error.
    Last edited by Arcadium86; 26-09-2020 at 07:48.

  5. #5
    Crew Chief Mega Corp CEO mr_belowski's Avatar
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    what happens if you manually create the folder c:\Users\[user name]\AppData\local\CrewChiefV4\ ?

  6. #6
    Junior Member
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    Quote Originally Posted by mr_belowski View Post
    what happens if you manually create the folder c:\Users\[user name]\AppData\local\CrewChiefV4\ ?
    Now it works! Thanks!


    When Crew Chief launched it asked me to update to version 4.13.1.2. Apparently the version I downloaded from the forum is 4.13.1.1 (The version i've downloaded like half an hour ago)
    Last edited by Arcadium86; 26-09-2020 at 07:55.

  7. #7
    Crew Chief Mega Corp CEO mr_belowski's Avatar
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    Feb 2017
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    yeah, we published an update to fix this issue this morning, but because of where the crash occurs any new users launching 4.13.1.1 won't get the auto update notification (because the app will crash before it's processed). So they will have to either create this missing folder or re-download and re-install the app

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