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Thread: Crew chief not opening

  1. #1
    Junior Member
    Join Date
    Dec 2019
    Posts
    3

    Post Crew chief not opening

    Hello, i had this issue twice now, deleted and reinstalled crew chief, worked once. My issue, i open crew chief, even as an admin and it will not open. Please help!

  2. #2
    Junior Member
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    Dec 2019
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    Thanks for the help????

  3. #3
    Crew Chief Mega Corp CEO mr_belowski's Avatar
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    Feb 2017
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    1,439
    I really need to see the error message - look for a .Net error in the Windows Event Viewer, under Application Logs and post it here

  4. #4
    Junior Member
    Join Date
    Dec 2019
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    Deleted it again fully and re installed it again. Worked today, will see about tomorrow

  5. #5
    Crew Chief Mega Corp CEO mr_belowski's Avatar
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    Feb 2017
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    1,439
    There are a couple of known issues in the current live release which can cause a crash on startup with a specific combination of settings, so it's possible it's that same issue. But it would be very helpful if you could have a rummage in the windows event logs for .Net errors from when it refused to start and post the detaild here

  6. #6
    Junior Member
    Join Date
    Jan 2020
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    2
    Hello there,
    I appear to have the same issue, Crew Chief opens, quikcly becomes unresponsive,
    2 errors in event view, first log
    Faulting application name: CrewChiefV4.exe, version: 1.0.0.0, time stamp: 0x5df4c6dd
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00007fff788e50d5
    Faulting process ID: 0x1ac4
    Faulting application start time: 0x01d5c72d94e906bd
    Faulting application path: C:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\CrewChiefV4.exe
    Faulting module path: unknown
    Report ID: 30defd86-db5d-4222-aefd-1083cd0b54b6
    Faulting package full name:
    Faulting package-relative application ID:

    - System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2020-01-09T20:44:27.248303400Z

    EventRecordID 1653

    Channel Application

    Computer DESKTOP-J9I2B6K

    Security


    - EventData

    CrewChiefV4.exe
    1.0.0.0
    5df4c6dd
    unknown
    0.0.0.0
    00000000
    c0000005
    00007fff788e50d5
    1ac4
    01d5c72d94e906bd
    C:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\CrewChiefV4.exe
    unknown
    30defd86-db5d-4222-aefd-1083cd0b54b6

    2nd error
    Application: CrewChiefV4.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.NullReferenceException
    at CrewChiefV4.Overlay.CrewChiefOverlayWindow.overlay Window_DrawGraphics(System.Object, GameOverlay.Windows.DrawGraphicsEventArgs)
    at GameOverlay.Windows.GraphicsWindow.OnDrawGraphics( GameOverlay.Drawing.Graphics)
    at GameOverlay.Windows.GraphicsWindow.GraphicsWindowT hread()
    at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Threading.ThreadHelper.ThreadStart()

    - System

    - Provider

    [ Name] .NET Runtime

    - EventID 1026

    [ Qualifiers] 0

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2020-01-09T20:44:27.121961500Z

    EventRecordID 1652

    Channel Application

    Computer DESKTOP-J9I2B6K

    Security


    - EventData

    Application: CrewChiefV4.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at CrewChiefV4.Overlay.CrewChiefOverlayWindow.overlay Window_DrawGraphics(System.Object, GameOverlay.Windows.DrawGraphicsEventArgs) at GameOverlay.Windows.GraphicsWindow.OnDrawGraphics( GameOverlay.Drawing.Graphics) at GameOverlay.Windows.GraphicsWindow.GraphicsWindowT hread() at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart()

    Thanks in advance

  7. #7

  8. #8
    Junior Member
    Join Date
    Jan 2020
    Posts
    2
    that worked a treat thanks!!

  9. #9
    Hi, been using this great piece of software for years, on console and now on PC. Unfortunately it's letting me down for the first time, it simply won't start up. No errors or fault codes, rebooting or re-installing do not help either, I also followed Spartan's link but the mentioned setting does not exist on my .json file. I was on the latest version and it did work at least once after the update. I also checked several times in the task manager but it simply isn't there.

  10. #10
    I found the .NET error:

    - System

    - Provider

    [ Name] .NET Runtime

    - EventID 1026

    [ Qualifiers] 0

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2020-01-19T16:52:48.453261500Z

    EventRecordID 32646

    Channel Application

    Computer Alexander-Workstation

    Security


    - EventData

    Application: CrewChiefV4.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.DirectoryNotFoundException at System.IO.__Error.WinIOError(Int32, System.String) at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean) at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean) at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean) at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean) at System.IO.File.InternalWriteAllText(System.String, System.String, System.Text.Encoding, Boolean) at CrewChiefV4.MainWindow..ctor() at CrewChiefV4.Program.Main()

    and some other errors:

    - System

    - Provider

    [ Name] Windows Error Reporting

    - EventID 1001

    [ Qualifiers] 0

    Level 4

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2020-01-19T16:58:12.260331700Z

    EventRecordID 32693

    Channel Application

    Computer Alexander-Workstation

    Security


    - EventData

    1771768053122823058
    5
    CLR20r3
    Nicht verf├╝gbar
    0
    CrewChiefV4.exe
    1.0.0.0
    5e237099
    mscorlib
    4.8.4075.0
    5dd8a4c7
    1693
    fd
    System.IO.DirectoryNotFound

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF DB9.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF E57.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF E77.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF E77.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF E97.tmp.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArc hive\AppCrash_CrewChiefV4.exe_b496538ac4c1357f8c14 9a5246e4a970c4dab87a_74728973_149034b9-1c49-4beb-a7b4-2af47b06dd18

    0
    6e3eb7bb-a0d5-4514-a46c-3e7abd83efae
    268435456
    a19b0f21cb9db4d3d89695a836c57392
    0

    and this one:

    - System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2020-01-19T16:58:11.151939900Z

    EventRecordID 32692

    Channel Application

    Computer Alexander-Workstation

    Security


    - EventData

    CrewChiefV4.exe
    1.0.0.0
    5e237099
    KERNELBASE.dll
    10.0.18362.535
    50cc8d5a
    e0434352
    000000000003a839
    37d8
    01d5cee9a16ccc12
    C:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\CrewChiefV4.exe
    C:\WINDOWS\System32\KERNELBASE.dll
    6e3eb7bb-a0d5-4514-a46c-3e7abd83efae
    Last edited by sickhead racing; 01-20-2020 at 05:33 PM.

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