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The Iron Wolf
03-19-2017, 05:15 PM
1. How to report CC behavior issues (incorrect, missing messages etc)?
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2943&viewfull=1#post2943)
2. I selected Spotter voice other than Jim, but I still hear most messages announced by Jim.
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2944&viewfull=1#post2944)
3. Crew Chief doesn't work, what can I do?
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2945&viewfull=1#post2945)
4. I can't install/update PC version of Crew Chief. What can I do?
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2945&viewfull=1#post2945)
5. Where does Crew Chief store sound files?
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2946&viewfull=1#post2946)
6. Crew Chief announces "your time is best in your class", why?
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2947&viewfull=1#post2947)
7. Crew Chief says my tires/brakes are too hot/cold, but I think/know temps are fine. How can I configure Crew Chief behavior regarding tire/brake temps?
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2948&viewfull=1#post2948)
8. How can I start Crew Chief from the command line?
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2949&viewfull=1#post2949)
9. Are there alternative sound packs available for Crew Chief in languages other than English?
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2950&viewfull=1#post2950)
10. I need a sound pack for my language, can I record it?
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2951&viewfull=1#post2951)
11. The app's sounds stutter a little when it's first started.
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2952&viewfull=1#post2952)
12. Desktop/start menu CC shortcut link is broken after every CC update.
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2955&viewfull=1#post2955)
13. CC text looks very small on my 4k display.
(http://thecrewchief.org/showthread.php?28-F-a-q&p=2957&viewfull=1#post2957)
14. CC does not recognize voice commands, or recognizes them rarely.
(http://thecrewchief.org/showthread.php?28-F-a-q&p=3238&viewfull=1#post3238)
15. There are too many settings in CC Preferences window, I am lost.
(http://thecrewchief.org/showthread.php?28-F-a-q&p=3543&viewfull=1#post3543)
16. I want to redirect CC and game sounds into separate headphones or speakers.
(http://thecrewchief.org/showthread.php?28-F-a-q&p=3544&viewfull=1#post3544)
17. Can't assign Fanatec GT3 McLaren rim's buttons.
(http://thecrewchief.org/showthread.php?28-F-a-q&p=4131&viewfull=1#post4131)
18. Can't install/uninstall Crew Chief. (http://thecrewchief.org/showthread.php?28-F-a-q&p=4134&viewfull=1#post4134)

19. Speech recognition errors. (http://thecrewchief.org/showthread.php?28-F-a-q&p=4294&viewfull=1#post4294)

20. Where can I find older Crew Chief versions? (http://thecrewchief.org/showthread.php?28-F-a-q&p=4846&viewfull=1#post4846)

The Iron Wolf
01-03-2018, 05:16 PM
Q: How to report CC behavior issues (incorrect, missing messages etc)?
A: http://thecrewchief.org/showthread.p...f-repro-traces (http://thecrewchief.org/showthread.php?142-How-to-collect-Crew-Chief-repro-traces)

Back to TOC (http://thecrewchief.org/showthread.php?28-F-a-q&p=387&viewfull=1#post387)

The Iron Wolf
01-03-2018, 05:22 PM
Q: I selected Spotter voice other than Jim, but I still hear most messages announced by Jim.
A: Spotter voice is only used for spotting messages (car left/right, clear etc). In real life races, Spotter and Chief are different people, one is sitting somewhere high (observing the race) and Chief is usually in boxes. When you select different Spotter voice, the Chief is still Jim.

Back to TOC (http://thecrewchief.org/showthread.php?28-F-a-q&p=387&viewfull=1#post387)

The Iron Wolf
01-03-2018, 05:23 PM
Q: Crew Chief doesn't work, what can I do?
Q: I can't install/update PC version of Crew Chief. What can I do?
A: Your Crew Chief installation might've got corrupted. The first step in troubleshooting the application is to completely remove it. You can try completely uninstall Crew Chief and try again. To uninstall:
* uninstall Crew Chief via Add Remove Programs
* remove C:\Program Files (x86)\Britton IT Ltd
* remove C:\Users\<user>\AppData\Local\Britton_IT_Ltd
* remove C:\Users\<user>\AppData\Local\CrewChiefV4
Try a fresh install. Get Crew Chief here: http://thecrewchief.org/forumdisplay...ewChief-for-PC (http://thecrewchief.org/forumdisplay.php?15-Download-CrewChief-for-PC)

Also, see this on uninstall problems: http://thecrewchief.org/showthread.php?28-F-a-q&p=4134&viewfull=1#post4134

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The Iron Wolf
01-03-2018, 05:23 PM
Q: where does Crew Chief store sound files?
A: Most often: c:\Users\[your_login_name]\AppData\Local\CrewChiefV4\sounds\
Note1:AppData is hidden by default - change your Folder options to show hidden files and folders
Note2: it can be on different drive than c:, in fact even different path. Check USERPROFILE environment variable

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The Iron Wolf
01-03-2018, 05:24 PM
Q: Crew Chief announces "your time is best in your class", why?
A: Probably, because it considers current race a multi-class race, and compares your lap time to the lap time of an opponent in the same vehicle class. If you don't think that's correct, you are probably running a mod (or official content CC is not aware of) and you need to map all in race vehicle classes to a single CC Car Class. To customize Car Classes see: http://thecrewchief.org/showthread.php?27-Customizing-Car-Classes
(http://thecrewchief.org/showthread.php?27-Customizing-Car-Classes)
Back to TOC (http://thecrewchief.org/showthread.php?27-Customizing-Car-Classes)

The Iron Wolf
01-03-2018, 05:24 PM
Q: Crew Chief says my tires/brakes are too hot/cold, but I think/know temps are fine. How can I configure Crew Chief behavior regarding tire/brake temps?
A: You can define new car class or override existing car class and change temperature thresholds. See more here: http://thecrewchief.org/showthread.p...ng-Car-Classes (http://thecrewchief.org/showthread.php?27-Customizing-Car-Classes)

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The Iron Wolf
01-03-2018, 05:24 PM
Q: How can I start Crew Chief from the command line?
A: To select the game in CC from the command line, pass one of those parameters:
RACE_ROOM, PCARS2, PCARS_64BIT, PCARS_32BIT, PCARS_NETWORK, PCARS2_NETWORK, RF1, ASSETTO_64BIT, ASSETTO_32BIT, RF2, IRACING
To make CC automatically start using this selection, use "run_immediate" Preference option.

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The Iron Wolf
01-03-2018, 05:25 PM
Q: Are there alternative sound packs available for Crew Chief in languages other than English?
A: The only non-English sound pack we know of is the Italian language pack: http://www.projectcars.it

Back to TOC (http://thecrewchief.org/showthread.php?28-F-a-q&p=387&viewfull=1#post387)

The Iron Wolf
01-03-2018, 05:25 PM
Q: I need a sound pack for my language, can I record it?
A: Crew Chief is an open source project, we can't stop you from creating a sound pack for it if you would like to do that. However, it is a large commitment. Before beginning, it is worth checking c:\Users\[your_login_name]\AppData\Local\CrewChiefV4\sounds\ for the scale of work involved, to see if you can commit to the work. Every sound in CC is human recorded and edited by Jim Britton (mr_belowski). Also, keep in mind that application is evolving, so the pack will need maintenance.

Depending on how different sentence/number formatting is in Your language, it might require code changes to the Crew Chief. Depending on how much work it is we may or may not be able to help.

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The Iron Wolf
01-03-2018, 05:26 PM
Q: The app's sounds stutter a little when it's first started
A: The app will load all its sound files into memory when you first launch it. This can take a little time (about 20 seconds on my SSD drive immediately after starting Windows, about 4 seconds the next time I launch Crew Chief). While this is being done the app can still be launched and will work as normal but on some systems there may be some slight delays while it loads sound files that haven't yet been loaded into memory. This is normal. You'll see a message in the console when the background load is complete - something like "Took 19.39s to lazy load remaining message sounds"

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The Iron Wolf
01-03-2018, 08:00 PM
Q: Desktop/start menu CC shortcut link is broken after every CC update, how to fix this?
A: Shortcut link created by CC installer is a special shortcut that gets invalidated when new version of CC is installed, and we don't have control over that behavior. What you could do is:
- go to CC install location (usually C:\Program Files (x86)\Britton IT Ltd)
- right click on CrewChievV4.exe file and select Create Shortcut
- place/rename that shortcut to your liking. This shortcut will stay valid between CC updates.

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The Iron Wolf
01-03-2018, 08:07 PM
Q: CC text looks very small on my 4k display.
A: See this post: http://thecrewchief.org/showthread.php?317-Windows-Scaling&p=2788&viewfull=1#post2788

Back to TOC (http://thecrewchief.org/showthread.php?28-F-a-q&p=387&viewfull=1#post387)

The Iron Wolf
02-09-2018, 10:20 PM
Q: CC does not recognize voice commands, or recognizes them rarely.
A: The first step is making sure CC speech recognition is setup correctly. See this post if you are having difficulties: http://thecrewchief.org/showthread.php?547-Speech-recognition-trouble-shooting .You should see no speech recognition related error messages and "Confidence" messages in CC console output when CC tries to recognize speech. To set speech up, follow CC help instructions. One common caveat - make sure SR software bitness matches your OS (64bit most often) and locale (en-GB, en-US, en-AU, en-IN). Obviously, currently CC only recognizes commands issued in the English language.

Once CC SR is set up correctly, you can use "Confidence" messages in the CC console to fine tune recognition. The goal is to get confidence's numeric value as high as possible. To start with, you could try asking "Can you hear me?" using various settings and see how it affects "Confidence" value.

Here are the main ways to improve success of SR in CC:

Your physical setup matters:

Quality of microphone affects quality of speech recognition. If you've multiple, try them to see which one brings best results.
Microphone volume, boost, gain settings in Windows Sound Control Panel affect quality of speech recognition. There's no one suggestion that fits all, you'll need to experiment to see which settings bring best results.
- For Rift CV1 users, my personal observation AGC setting harms recognition
External noise harms recognition. Speakers, open headphones, motion rigs, all might interfere with recognition, and you might have to experiment to find best settings.


You could lower "Confidence" settings in CC Preferences. There are two preferences that control that: "Minimum voice recognition confidence" and "Minimum name voice recognition confidence". By default, CC will dismiss phrases recognized with confidence below 0.5. However, if you see that phrase recognized is the right one (check console output) but confidence is frequently below 0.5, you could lower confidence value. Note that the drawback of lowering speech recognition confidence threshold is that speech might get recognized incorrectly. I am personally running confidence of 0.34.
Try "Disable alternative voice commands" setting. When checked, only the first phrase out of the list of commands is added to list of recognized phrases. That reduces number recognized phrases, but also reduces chances phrase is mistaken for a wrong one.
Lastly, CC allows overriding speech recognition configuration phrases. To override, copy:

- c:\Program Files (x86)\Britton IT Ltd\CrewChiefV4\speech_recognition_config.txt
to
- c:\Users\[username]\AppData\Local\CrewChiefV4\speech_recognition_conf ig.txt
and change phrases that cause trouble to your liking.

Note that you would need to compare those two files periodically as CC continues to evolve.


Last note, pronunciation matters. I noticed that pronouncing commands slowly, without too much emotion or intonation works better.

My personal configuration example that improved recognition a lot:
- Lowered recognition Confidence to 0.2.
- Replaced Rift's microphone with cheap web conferencing microphone. I then lowered the gain on microphone until background noise (motion rig) no longer showed in the output level of the microphone in use.
- Enabled "Disable alternative voice commands" setting (see 3) )
- Modified phrases that I had a lot of trouble with by overriding them (see 4) ). Example: I had "How's my fuel" constantly recognized as "How's my aero". I replaced "How's my aero" with "How's my bodywork" and that solved it.


Back to TOC (http://thecrewchief.org/showthread.php?28-F-a-q&p=387&viewfull=1#post387)

The Iron Wolf
03-16-2018, 07:54 PM
Q: There are too many settings in CC Preferences window, I am lost.
A: That's why Preferences window has the Search box. Search for what you need, and it'll filter options (try everyone's favorite, "sweary"). Most of the settings apply to all the games. But, all games have game specific settings. Searching for "R3E" or "rF2" will yield settings filtered to those games. See the tooltip by hovering over Search box for full list of supported game filters.

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The Iron Wolf
03-16-2018, 08:01 PM
Q: I want to redirect CC and game sounds into separate headphones or speakers.
A: Search for "nAudio" in Preferences window. Once you enable nAudio output and/or input, you will be able to choose CC output and input audio devices (sound cards).

Also, if you are running Win10 build 1803 or later, Windows Settings app allows configuring audio input/output per app. That is preferred way of redirecting audio output, because nAudio ouput/input is not yet fully optimized.


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The Iron Wolf
08-08-2018, 04:23 AM
Q: Can't assign Fanatec GT3 McLaren rim's buttons.
A: McLaren rim's rotary switches send constant input signal, which confuses CC. See how to change rim settings here: https://forum.sector3studios.com/index.php?threads/mclaren-650s-gt3-steering-wheel.8455/page-4#post-149633

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The Iron Wolf
08-08-2018, 01:50 PM
Q: Can't install/uninstall Crew Chief.
A: Under the hood, Crew Chief relies on MSI to do the install/uninstall. There are many reasons why uninstall might fail, but one of the ways to diagnose is by looking into MSI logs and finding error code, then searching for solution online.

MSI logs are located at %temp% (press Windows+R and type %temp%). Logs have names like MSIxxxxx.log. Check log file creation time to see which is/are related to your install attempt.

One notable error is 1612, here's MS FixIt for it: https://support.microsoft.com/en-us/...led-or-removed
Thanks to S3 forum user Skybird for this solution, original post here: https://forum.sector3studios.com/ind...96#post-150500 and https://forum.sector3studios.com/ind...96#post-150504

Update 9/16/18: looks like fixit no longer supported by MS. See this article instead: https://support.microsoft.com/en-us/help/971187

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mr_belowski
09-13-2018, 11:22 AM
Q: After installing the Microsoft Speech Recognition Runtime and Language packs correctly, the app shows an error: "Unable to start speech recognition. No input is supplier to this recogniser"
A: This can be caused by a few things, but first ensure you have your microphone set as the Default 'Recording' device in the Windows Sounds control panel. One user also reported that having the Microsoft Kinect Voice Recognition software running on his PC also caused this error

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The Iron Wolf
01-15-2019, 02:31 AM
Q: Where can I find old versions of Crew Chief?
A: Old versions are kept at http://crewchief.isnais.de/ (http://crewchief.isnais.de/CrewChiefV4.9.5.2.msi) , for example: http://crewchief.isnais.de/CrewChiefV4.9.5.2.msi for version 4.9.5.2. You can find list of older versions here: https://gitlab.com/mr_belowski/CrewChiefV4/blob/master/README.txt

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