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Semor76
11-08-2017, 06:36 PM
Hi together.

Love the CrewChief app and would not drive without it.

The actual update screw up my working install,so I try to reinstall everything from scratch but the installer gave me the following error message:

"Error 1402.Could not open Key:UNKNOWN/Components/B264E89895266BDE0861C93A735CBA4a9E/2E7613292ED964645A3179CAACDEFB1E. Verify that you have sufficient access to that key,or contact your support personnel"

I assume its a broken Reg.key? I´ve try to delete and clean up everything from the last Crew Chief version by hand and with CC Cleaner & Windows Installer CleanUp Utility,but still no luck.

Any advice would be very helpfull.

Kind regards from Germany

The Iron Wolf
11-08-2017, 07:25 PM
could you try to remove CC completely manually, check the FAQ on how to do that. Then, download installer from this site and install CC again.

Generally, we really can't do much here, we use some readily available technologies which are far from perfect, and sometimes things do get messed up. That key seems to be the .msi related stuff is messed up, which usually suggests some folders/areas of the registry deleted that shouldn't be messed with.

The Iron Wolf
11-08-2017, 09:13 PM
One more thing, do you know which version of CC you had previously?


You may need to adjust permissions for registry keys like mentioned here: https://answers.microsoft.com/en-us/office/forum/office_2010-office_install/error-1402-setup-cannot-open-the-registry-key/42f5ea53-c3a5-49e0-b5e5-0eca72659eed?auth=1

See if you can find entries like B264E89895266BDE0861C93A735CBA4a9E or 2E7613292ED964645A3179CAACDEFB1E in registry as mentioned in this post and change permissions to allow full access for yourself.
(https://answers.microsoft.com/en-us/office/forum/office_2010-office_install/error-1402-setup-cannot-open-the-registry-key/42f5ea53-c3a5-49e0-b5e5-0eca72659eed?auth=1)

Semor76
11-08-2017, 11:14 PM
thx for your help.

So far I did every single step to the letter.both,the FAQ and from the link you posted but no success. I cant get permission to this reg.key(s) Tbh...I´m not a Computer pro,so looks like I have to live without CC. (reinstalling Windows is no option atm. Micro$ofts fall update already crash my system-took me nearly 2 days to rebuild everything from scratch)
The weird thing is,CC works well for the last months. No problems at the regular update process. Only with the actual one I have this errors.

The Iron Wolf
11-09-2017, 04:32 PM
That sucks. Could you ask for a help of a friend who is comfortable with Windows Registry and Security/Permission settings?

Do you by any chance have multiple user accounts on your computer? It is possible, that you might be able to uninstall/install if you log in from the different user account. Basically, I think you are seeing problem above because so called SID of a user that installed CC is different from your current SID. One more thing, did you try uninstalling/installing as admin?

And of course, clean reinstall of Windows will help, but that's quite an overkill.

Hope this helps.

The Iron Wolf
02-11-2018, 05:13 PM
This old thread, but I was digging through my hacks and found a script to take ownership of registry keys that sometimes get messed up during Windows non-clean install. Anyway, if anyone hits above again, run this from Administrator command prompt, it might help:

subinacl /subkeyreg HKEY_LOCAL_MACHINE /setowner=administrators
subinacl /subkeyreg HKEY_CURRENT_USER /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT /setowner=administrators
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=adminis

Note this is for:
"Error 1402.Could not open Key:UNKNOWN/Components/B264E89895266BDE0861C93A735CBA4a9E/2E7613292ED964645A3179CAACDEFB1E. Verify that you have sufficient access to that key,or contact your support personnel"

not for messed up MSI PackageCache folder.